IT Support
How to request IT support
IT support will be provided by Eng. Alexandre Júlio, who will attend to the requests submitted exclusively via RT (Request Tracker), through the e-mails sent to deqdbe.informatica@tecnico.ulisboa.pt
In order to facilitate request resolution, the email subject should include the location (building no. - door no.) and the affected item, i.e. "20-5,15 - Telephone not working".
(The building numbers are published in https://tecnico.ulisboa.pt/files/2015/11/carta-navegacao-alameda-pt.pdf). The affected items can take the following description:
- Network (cable)
- Telephone
- Desktop Windows
- Laptop Windows
- Tablet Windows
- Desktop Ubuntu
- Laptop Ubuntu
- Tablet Ubuntu
A printscreen or photo can be included, if relevant. The code “00“ is also excepted, when only an e-mail reply is needed.
Request priority
IT support to the inventory-registered computers at IST (following the requirements indicated below) and its software (indicated below) will have the following priority:
- connected to equipment in teaching laboratories,
- in use by administrative and technical personnel,
- in use by teaching personnel,
- in use by bachelors/masters students,
- connect to equipment in the research laboratories of the DBE/DEQ,
- in use by researchers and PhD students.
A request indicated as "urgent" in point #1 may lead to the re-scheduling of one of the following categories. In all other categories, the urgent requests will be scheduled.
Apple Hardware/Software
No support will be provided to Apple devices.
Norms and Procedures
All IT support norms and procedures can be accessed through the following link.